Forte Business Solutions

Automotive Service Solution

Automotive Service Solution

Together with our valued partners, we deliver intelligent service solutions that optimizes performance and efficiency whose impact is felt not only by your dealership, but also by the workshop service providers and customers you serve.

Whether you’re an OEM, an aftermarket product manufacturer or after sales service provider, the complexity of the processes requires robust ERP functionality. Our solutions are made using aftermarket industry best practices.

Car Auction Platform

A comprehensive car auction management platform designed with maximum flexibility so that you can start your very own professional online car auction.

  • Interactive Dashboards
  • Quick Evaluation
  • Vehicle Search by manufactures, body type etc.
  • Scheduled Auction Events
  • Multiple Payment Options
  • Notifications upon customer inquiry

Claim Management

The customizable claims management system increases efficiency of processing insurance, warranty and after-sale claims.

  • Auto-Notifications to prevent delays
  • Automatic Communication between shops and carrier systems
  • Automated rules
  • Managed Workflows
  • Consumer Self Service
  • Guided Photo Capture
  • Vehicle Appraisal
  • Parts & Labour Database
  • Document Management
  • Repair Management
  • Reporting & Analytics

Repair & Service Management

The system provides real-time insight and control over what is happening in the workshop. Intuitive tools ensure workshop capacity is optimised through the best allocation of technician and jobs

  • Diagnostic System
  • Predefined Shits, Teams, Skills & Efficiencies
  • Vehicle Health Check
  • Visual Reporting Tool
  • Easy-to-use Estimation Interface
  • Estimate Automation
  • OEM Repair Procedures
  • Real-time insights into cycle time and labour
  • Booking & Scheduling
  • Workshop Floor Management

Customer Engagement

The CRM tool is designed to increase customer satisfaction, improve sales, and manage marketing campaigns.

  • Customer Satisfaction Indexing
  • Customer Service Excellence
  • Customer Loyalty & Profitability
  • Survey Reporting
  • Integrated Contact Management
  • Automated Follow-ups
  • Service Reminders through SMS & Email
  • Campaign Management

Service Parts Management

Unified commerce across all channels

Keep pace with changes in customer buying trends with Dynamics 365 for Retail in order to satisfy customer needs. Dynamics 365 for Retail is designed as a multi-channel platform to work effectively across all channels.

You can monitor and manage your sales process from one place, sales from your physical store, online store and call center.

Dynamics 365 for Retail offers a wide range of business processes such as merchandising, inventory and channel management capabilities.  In short it is a one stop solution for meeting the market demand even while also meeting customer needs.

Workshop Accounting

With streamlined integrated accounting software, you’ll not only save thousands on accounting and bookkeeping fees, you’ll also have more accurate, up to date books than ever before.

  • Multi-company & Multi-currency
  • Department & Cost Centre
  • Flexible Reporting
  • Credit Limits & Payment Terms
  • Automatic Approvals
  • Management Accounting
  • Expense Management
  • Late Payment Reminders
  • Recurring Profiles
  • Auto-bills
  • Time-Entry Details

Dealer Business Management

It provides a holistic picture of dealer performances for OEMs. The core features, namely, inventory management, finance and accounting, predictive analytics, will act as monetization channels for dealers and OEMs.

  • Sales Performance Tracking
  • Car Lot Management
  • Car Cost Management
  • Intuitive Workflow
  • Integration with OEMs
  • Reduced ‘intimidation factor’
  • Lead & Prospect Management
  • Lost Sales Management Tools
  • Proposal, Quote & Deal Processing

Workforce Management

People are any organization’s biggest asset but also biggest cost. Our solution ensures that resources are managed efficiently with increased productivity, flexibility and agility.

  • Overhead Reductions
  • Control of Staff
  • Operational effectiveness
  • Greater payroll accuracy
  • Employee skill sets
  • Real-time Attendance
  • Allocation of staff

Fleet Management

The solution keeps the fleet operating smoothly by reducing costs, improving performance, and ensuring compliance with government regulations.

  • Fleet Maintenance Scheduling
  • Maintenance & Fuel Expenses
  • Vehicle Diagnostics Reporting
  • Vehicle Usage & Trip Tracking
  • Idle Time & Fuel Efficiency
  • Speeding & Driver Monitoring
  • Accounting & Asset Management
  • GPS Tracking Systems
  • GEO Mapping
  • Telematics

Get in touch with Us






    Forte Business SolutionsSidra Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.

    +971 4 346 5555

    info@fortebs.com

    www.fortebs.com