Every business vertical faces unique challenges and hence one-fit-for-all solution isn’t helpful. When it comes to field service challenges, we have a more tactical and strategic approach. Let’s our first look at the obstacles faced in this industry and then we will reveal the solution that your whole team can comply.
Customers expect good service for the product they pay for. However, you cannot have your cake and eat it too! For good customer service, adherence is important for ensuring smooth transitions. With Dynamics 365 for field service, you get to know your technicians’ real-time location, their performance, and their adherence with assigned jobs and hours.
Dynamics 365 for field service lets technicians coordinate with the back-office using a service desk can solve this problem. You can see your technician’s location, schedule, and dispatch jobs, track hours, and monitor incoming customer requests with ease. All data required for your field administration staff is accessible on the go through the application on their cell phones updated by your field administration managers.
Yet in the process of providing quality customer service, it is mandatory in making most of the available resources. Often field service worker visits hazardous locations like the top of a radio tower, here the central back office unit needs to stay in constant contact with their workforce. Dynamics 365 for field service offers functionalities wherein you can verify the employee’s current location and last location.
The CRM aspect is highly embedded in Dynamics 365 for field service. Customers are added in the loop about their service calls. Overall performance is measured with dashboard and reporting modules that helps decision-makers monitor trends and performance without adding hours of labor to their already full schedule.
On the last note…
Field service is easier said than done. The right system with the right capabilities can make a lot of difference in the field service industry. And among all apps in the market, Dynamics 365 has proved to be a trusted solution for field service companies.
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