Forte Business Solutions

Customer Relationship Management

Microsoft Dynamics 365 CRM​​

With a feature rich suite of sales, marketing and customer service modules, Microsoft Dynamics CRM provides a single platform for all staff members and external partners that enable them to manage ongoing relationships with customers from first contact to purchase and after sales support.

Microsoft Dynamics CRM is a fully integrated customer relationship management system designed to help organizations attract, keep and develop, profitable and engaged relationships with customers, prospects, and partners.

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Why Microsoft Dynamics CRM?

World-class customer experiences begin with people. When you equip your customer service team with the right tools to boost their productivity and amplify their impact through a user friendly interface, you lead your organization towards success. And that is exactly what Microsoft Dynamics CRM business is designed to do.

With implementation & support from Forte Business Solution, you are in good hands with the choice of Microsoft Dynamics 365 CRM.

Sales

Dynamic Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. This helps to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns.

  • Pipeline management
  • Lead handling
  • Predictive sales
  • Sales performance

Customer Service

Service module enables management and monitoring services that are provided to clients within the organization, ensuring customer service representatives maintain a consistent system of support.

  • Inside sales
  • Customer support
  • Customer life-cycle management
  • Customer retention

Field Service

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues. Technicians have 360 degree view of customers and real time guidance to improve resolution.

  • Includes smart scheduling and routing
  • Service call management
  • Mobile field enablement
  • Optimized resource utilization

Marketing

Generate leads across muliple channels, prioritize leads, automate hand-off, and empower sellers with shared information and connected processes. this has embedded intelligence and analytics that track marketing performance which results in increased marketing ROI.

  • Campaign and resource management
  • Lead management
  • Account based marketing
  • Event management
  • Sales collaboration

Project Service Automation

This provides an overview of business processes from Sales, Project Management, Customer Service and Fields Service. Project service automation is a next generation of cloud based systems.

  • Sales contract management
  • Project planning resource management
  • Team collaboration
  • Time and expenses
  • Customer billing analytics & integration

Get in touch with Us






    Forte Business SolutionsSidra Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.

    +971 4 346 5555

    info@fortebs.com

    www.fortebs.com