Be it sales, customer service or financials, artificial intelligence is embedded in every application of Dynamics 365. Microsoft has brought AI and mixed reality to Dynamics 365 aiming to accelerate the functionality of the business application.
You might have seen artificial intelligence in science fiction. In its truest form, AI has the potential to reshape the world we know. When used in business solution AI and machine learning definitely impact the day-to-day operations. Though it is not what you might have seen in sci-fi movies, AI in business cover the same spectrum.
As per a study, by 2025, 80 percent of emerging technology will rely on AI. This particular change is driven by an ongoing need to reduce operation cost. The need of the hour is to stay agile and iterate the faster business process. And from last few years, we have seen a rapid uptick in the adoption of this principle. With Dynamics 365, businesses can now easily take advantage of the benefits of machine learning and artificial intelligence. Both ML and AI are no longer a fancy term to attract business in fact mainstream businesses getting impacted in a big way.
According to Gartner, it’s predicted that more than 85% of all inbound customer interactions will be managed without humans. Keeping this in mind Microsoft has extended this functionality to sales, customer service, and market analysis.
While AI for Sales is designed to help businesses strengthen their sales processes and drive greater revenue, the market analysis provides actionable insights into what consumers say, seek and feel about brands, services, and products to help businesses stay on top of the emerging trends. Both of these functions are embedded to react quickly to opportunities and threats equally. The customer service functionality is a great tool for a customer service organization, as it provides actionable views into performance metrics, operational data, and emerging trends in the industry.
By connecting AI technology, conversation insights can be generated to help managers better understand how the organization is engaging with customers. To know how to implement this robust technology to business enterprise solution contact Forte Business Solution consultant now.
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