Forte Business Solutions

Dynamics 365 latest pricing update at a glance

Dynamics 365 aggregate capabilities and functionalities of major components of a business enterprise solution. The cloud-based platform rolls together CRM & ERP functionalities within one comprehensive, accessible solution.

In the latest announcement, Microsoft has updated the pricing of Dynamics 365 Customer Service Engagement & Unified operations. Dynamics 365 applications are designed in such a way that they can be easily and independently deployed.

In order to prepare you quickly and effectively for the changes in the new licensing model, we would like to explain the impact that will have on your business & customers.

It is interesting to note that now on wards “for” followed by Dynamics 365 application name is removed. For example, Dynamics 365 for Talent is now Dynamics 365 Talent, or simply Talent.

The move is a part of a new approach in licensing Dynamics 365 enterprise solution categorized under Customer Engagement and Unified Operations.

Let’s take a look at core apps-

Dynamics 365 Finance & Operation

Formerly known as Dynamics AX, it helps the service-driven organizations streamline their finance and project-related operations like inventory, warehousing, and transportation operations.

Dynamics 365 Sales

Formerly known as Dynamics CRM, Sales enables building strong relationships with customers, take actions based on insights and helps generate leads and conversions.

Dynamics 365 Marketing

The app contains all the features need to plan and execute business strategy, including email campaigns, landing pages, and event management.

Dynamics 365 Customer Service

The app allows users to assist customers and drive engagement including scripting information, recommendations, and knowledge base while cultivating lasting relationships.

Dynamics 365 Business Central

A NAV based enterprise solutions, Business Central is a complete package across the spectrum of business processes of marketing, sales, service, operations, and finance.

Dynamics 365 Field Service

Dynamics 365 Field Service delivers quality & proactive end to end field service experience with world-class CRM capabilities. A single integrated solution with Azure IoT, machine learning, and mixed reality.

Dynamics 365 Talent

Hire, train and retain people from a single location by optimizing workforce costs, deliver business impact, and drive agile high-performance culture.

Latest pricing at a glance

In the last week’s Inspire partner’s conference Microsoft officials shared some of the changes which have gone live on October 1.

Earlier, Microsoft offered CRM via a Customer Engagement Plan for $115 per user per month; ERP via its Unified Operations Plan for $190 per user per month; and a combined Dynamics 365 Plan for $210 per user per month.

Now, you get select separate business apps as per your business area. While these changes are only for cloud-based apps, there is no change in on-premise licensing. The pricing has moved from a planning model to a ‘a la carte model’.

The organization can purchase core modules individually and here is the latest pricing for therm.

Dynamics 365 CRM pricing by plan:


Dynamics 365 Pricing by Plan:


Pricing of AI-powered apps currently available in Dynamics 365-

For more information related to the implementation and pricing of Dynamics 365 apps, contact Forte Business Solution now.

Get in touch with Us

    Forte TechnologiesDubai, United Arab Emirates.

    +971 4 346 5555